As a valued customer of Mei & Picchi and Meizai, we would like to ensure that your experience with us is a satisfying one. Please feel free to speak with one of our Account Managers or Customer Sales Support team members if you have any further questions.

 

Images

All product images shown are in good faith, some colour variations may occur from actual product to the images featured on any printed material. We always endeavour to capture colours as true to their actual colour as possible. For custom products with specific colours, fabrics or poses image may not be shown as actual product.

Ordering your products

Once an order has been accepted, no cancellation of that order is valid unless you receive our written communication endorsing the cancelled order. Your deposit is NOT REFUNDABLE and a store credit will remain available only if the goods ordered specifically for you have not been manufactured.

Payments

All products will remain the property of Mei & Picchi and Meizai until payment is received in full. Our standard payment terms for non-account holders are 50% deposit (exception of custom product where 50% deposit is required regardless). Deposit is non-refundable. Balance due prior to delivery of the goods. We accept Master Card and Visa Card. A surcharge applies on Amex and Diners cards of 3.00%. Our terms for account holders are strictly 30days.

Lead Times

Lead Times are estimates only and we cannot accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays for our suppliers. Delivery times will be arranged and discussed with you in advance. Failure to provide all relevant information may delay lead times. Whilst we make every effort to achieve nominated delivery dates, delays do not constitute a breach of contract and Mei & Picchi and Meizai is in no way liable for any resulting damages.

Delivery

Delivery times will be arranged with you once goods are ready for despatch. The balance of the order must be paid in full prior to delivery.

Inspection of your products

You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to your by the carrier. In all cases, you will be required to notify us in writing of any damage or shortages within 7 days of delivery. We will not be liable for any damage to any product unless we are notified within the time period specified above.

Refund / Exchange

If for any reason you are not completely satisfied with your purchase we will offer you a 7 day exchange (from receipt of invoice date) on another product at the equivalent value – except where the product is custom or a special order at which point there is no exchange or refund offered. Refund / Exchange is only applicable to standard stock lines and a restocking fee at 18.00% is applied. The exchange policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original packaging and condition. Freight charges may apply to any changed items. This will be at the discretion of Mei & Picchi and Meizai and will be reviewed on an individual basis. If an item is exchanged outside of the 7 day policy, a restocking fee of 18% will apply to the total value of the goods. No exchange or refund on sale items.

Your details

Your address and contact details may be used by Mei & Picchi and Meizai to provide marketing information to you about our products and events. Please refer to our Privacy Policy.